Terms and Conditions for Waste Removal Canary Wharf

These Terms and Conditions set out the basis on which Waste Removal Canary Wharf provides waste collection and related services to domestic and commercial customers. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business, firm or organisation requesting waste collection or related services from Waste Removal Canary Wharf.

Company, we, us or our means Waste Removal Canary Wharf, the provider of the waste collection services.

Services means waste removal, rubbish clearance, junk collection, recycling and any related services that we agree to provide.

Booking means a confirmed request by the Customer for Services on a particular date and time, whether made by telephone, email, online form or any other method we accept.

Waste means any items, materials, rubbish or refuse presented by the Customer for collection, excluding any prohibited waste as described in these Terms and Conditions.

2. Scope of Services

We provide waste collection and removal services for households, offices, retail premises, construction and refurbishment sites, and other locations as agreed. The Services may include collection, loading, transportation, sorting and transfer of waste to licensed facilities for reuse, recycling or disposal.

We will carry out the Services with reasonable care and skill and in accordance with applicable waste management regulations. We reserve the right to refuse any job or any part of a job if, in our reasonable opinion, it would be unsafe, unlawful, unsuitable for our equipment or beyond the scope originally agreed.

3. Booking Process

The Customer may request a quote and place a Booking by contacting us via telephone, email or any other booking channel we operate. When placing a Booking, the Customer must provide accurate information, including but not limited to:

The collection address and any access restrictions.

The type and approximate volume or weight of waste.

Any items that may be hazardous, heavy, bulky or difficult to move.

The preferred date and time window for collection.

Any parking arrangements, permits or loading restrictions affecting access to the site.

Our quote will be based on the information supplied. We may adjust the price if the actual waste, access conditions or job requirements differ from those described at the time of booking. Any such adjustment will be confirmed with the Customer before work proceeds.

A Booking is considered confirmed once we have accepted the request and provided a confirmation by phone, email, text message or other agreed method. We reserve the right to decline any Booking at our discretion.

4. Access and Parking

The Customer must ensure that suitable access is available for our vehicles and staff at the agreed time. This includes providing clear instructions, entry codes, contact details for site representatives and any necessary permissions to enter the premises.

Where parking is restricted, the Customer is responsible for arranging permits, suspensions or nearby parking and for meeting any associated costs. If suitable parking cannot be arranged and the collection cannot proceed as a result, this may be treated as a late cancellation and a charge may apply.

5. Customer Responsibilities

The Customer is responsible for:

Ensuring that the waste presented for collection matches the description provided at the time of booking.

Separating any hazardous or prohibited materials from general waste and notifying us in advance.

Ensuring that items to be removed are clearly identified and accessible.

Obtaining any consents from landlords, managing agents or neighbours where needed.

Complying with any instructions reasonably given by our staff for safety or regulatory reasons.

The Customer must not include in the waste any substances or items that are prohibited under relevant environmental, health and safety laws or that we have advised we will not accept.

6. Prohibited and Hazardous Waste

We do not collect certain types of waste unless specifically agreed in writing and properly arranged in advance. Prohibited or restricted items may include, but are not limited to:

Asbestos or asbestos-containing materials.

Clinical or medical waste, syringes, sharps or pharmaceuticals.

Gas bottles, pressurised containers or cylinders.

Certain chemicals, solvents, oils, paints, pesticides and corrosive substances.

Explosive, flammable or highly reactive materials.

Radioactive materials or any waste requiring specialist handling or licensing.

If such items are discovered within the waste at the point of collection, we may refuse to collect them, remove them from the load, or cancel the job. The Customer may be liable for any additional costs incurred as a result of unsafe or undeclared hazardous waste.

7. Pricing and Quotations

Prices may be based on factors including volume, weight, type of waste, loading time, labour required, access conditions and disposal or recycling fees. Unless otherwise stated, quotations provided prior to collection are estimates only, based on the information supplied by the Customer.

If, upon arrival, the waste volume, weight or nature is significantly different from that described, or if access is more difficult than stated, we may revise the price to reflect the actual work required. We will notify the Customer of any change in price and obtain approval before proceeding.

All prices are quoted exclusive of any applicable taxes unless clearly stated otherwise. We reserve the right to change our prices at any time, though changes will not affect confirmed bookings that have already been accepted.

8. Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the collection, or in advance where required. We accept various forms of payment, which may include cash, card and bank transfer, subject to any limits or conditions notified to the Customer.

For commercial Customers with approved accounts, we may issue invoices payable within a specified number of days. Payment terms will be set out on the invoice. Late payment may result in interest being charged at the statutory rate and reasonable recovery costs being added.

We reserve the right to withhold or suspend Services if payment is not made when due, or if we have reasonable grounds to believe that the Customer may be unable or unwilling to pay.

9. Cancellations and Amendments

The Customer may cancel or amend a Booking by contacting us as soon as possible. To avoid charges, we generally require at least 24 hours notice prior to the scheduled collection time. Specific cancellation periods may be stated at the time of booking.

If the Customer cancels with less than the required notice, fails to provide access, or is not present where required for the collection to take place, we may charge a cancellation or call-out fee to cover our costs.

We will make reasonable efforts to accommodate any requested changes to the date, time or scope of Services, but such changes are subject to availability and may require a revised quotation.

We reserve the right to cancel or reschedule a Booking due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness or regulatory issues. In such cases, we will notify the Customer as soon as reasonably possible and offer an alternative date and time.

10. Service Times and Delays

Any times given for arrival or completion are estimates only and are not guaranteed. While we make every reasonable effort to attend at the agreed time, delays may occur due to traffic, access problems, previous jobs overrunning or other operational issues.

We will not be liable for any loss or inconvenience caused by a delay or rescheduling, provided that we have acted with reasonable care. If a significant delay is expected, we will, where practicable, inform the Customer and agree a revised time.

11. Loading and Property Protection

Our staff will take reasonable care when removing waste from the Customer's premises. The Customer is responsible for protecting floors, walls, fixtures or fittings if they are concerned about potential marks or damage during removal, particularly in tight spaces and stairwells.

The Customer must ensure that any fragile items are removed from the immediate working area and that safe access routes are available. We may refuse to move items through areas we consider unsafe or where the risk of significant damage is high, unless the Customer expressly requests that we proceed and accepts responsibility.

12. Ownership of Waste and Disposal

Once waste has been loaded onto our vehicle and payment has been or will be duly made, ownership of that waste transfers to us. We will transport the waste to appropriate licensed facilities for reuse, recycling, recovery or disposal, in accordance with applicable laws and best practice.

We aim to divert as much waste from landfill as reasonably practicable, but we do not guarantee that any particular item will be reused or recycled.

13. Compliance with Waste Regulations

We operate in accordance with relevant UK waste legislation and regulatory requirements. This includes, where applicable, holding the necessary registrations or licences for waste carrying, maintaining records such as waste transfer notes and ensuring that waste is taken only to authorised sites.

The Customer agrees to cooperate with us in meeting any legal obligations, including providing accurate descriptions of the waste and, for business Customers, retaining copies of documentation where required by law.

14. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the above, we will not be liable for:

Any indirect, consequential or economic loss, including loss of profits, revenue, contracts or goodwill.

Any loss arising from delays, cancellations or rescheduling, except to the extent directly caused by our breach of contract or negligence.

Any damage to items or property where the risk was highlighted to the Customer and we proceeded at their request, or where access was restricted or unsafe.

Our total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Booking from which the claim arises.

15. Customer Indemnity

The Customer shall indemnify and keep us indemnified against any claims, losses, damages, costs and expenses arising from:

Any breach by the Customer of these Terms and Conditions.

The inclusion of prohibited or hazardous waste in the materials presented for collection, whether declared or undeclared.

Any injury or damage caused by the condition of the Customer's premises or equipment, where such injury or damage is not due to our negligence.

16. Insurance

We maintain appropriate insurance in respect of our operations, including public liability cover. Details of cover can be made available on request. The existence of insurance does not increase or extend our liability beyond that set out in these Terms and Conditions.

17. Complaints and Service Issues

If you are dissatisfied with any aspect of the Services, you should notify us as soon as reasonably possible, providing full details of the issue. We will investigate and, where appropriate, propose a resolution which may include corrective work, a partial refund or other reasonable remedy.

We may ask for photographs, invoices or other supporting information to assist in our investigation. Any claims relating to damage or service quality should be reported promptly and, in any event, within a reasonable time after completion of the Services.

18. Data Protection and Privacy

We will collect and use personal information provided by the Customer for the purposes of managing bookings, delivering Services, processing payments, handling queries and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws.

By using our Services, the Customer consents to the collection and use of their information as described. We do not sell personal data to third parties. We may share information with our staff, contractors, insurers, payment providers or regulatory bodies where necessary to provide the Services or comply with the law.

19. Variations to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our business operations. The most current version will apply to any Booking made after the date of publication. For ongoing contracts, we will notify affected Customers of any material changes within a reasonable time.

20. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

22. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the Customer and Waste Removal Canary Wharf in relation to the Services. They supersede any prior discussions, correspondence or representations, whether written or oral.

By placing a Booking or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.