Waste Removal Canary Wharf Privacy Policy

This Privacy Policy explains how Waste Removal Canary Wharf collects, uses, stores and protects your personal data in connection with our waste removal and related services. It applies to all Waste Removal Canary Wharf customers and prospective customers located in the Canary Wharf area.

We are committed to handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are and how to contact us

Waste Removal Canary Wharf is a waste collection and disposal service operating in the Canary Wharf area. For the purposes of data protection law, we are the data controller in respect of the personal data we collect from you.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main customer communication channels, including our booking and enquiry channels.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of data we may collect include:

Contact and identity details, such as your name, address, property details, telephone number and email address. Service information, such as details about the waste removal service you request, visit dates, collection locations, access instructions, special requirements and notes relating to your property that are necessary to perform the service. Communication records, such as emails, messages, phone call details, and notes from conversations with you relating to bookings, quotations, complaints, feedback or support. Billing and payment information, such as the amount charged, payment status and method of payment. We do not store full payment card numbers on our own systems; these are handled by our payment processors. Technical and usage information, such as basic device and browser information, IP address and interaction with our online booking or enquiry tools, where applicable.

We only collect the personal data that we need for specified purposes and we keep it accurate and up to date as far as is reasonable.

How we collect personal data

We obtain personal data from you in a number of ways, including:

When you contact us to request a quotation or make a booking by phone, email or through any online form or messaging tool that we operate. When you communicate with our staff in person at your property, including providing service instructions or access information. When you provide feedback, leave reviews, or submit complaints or queries. When our systems automatically record technical information relating to your use of any online booking or enquiry facilities.

We may also receive limited personal data about you from third parties where it is necessary for us to provide our services. This can include information from landlords, letting agents, building managers, or other occupants of a property who arrange a waste removal service on your behalf and provide us with your contact or property details.

Our lawful bases for processing

We process your personal data only where we have a lawful basis to do so. These lawful bases include:

Contract: We process your personal data where it is necessary to enter into or perform a contract for waste removal services that you have requested. This includes arranging appointments, delivering the service, communicating about the service, and processing payment. Legal obligation: We may process certain personal data to comply with legal and regulatory requirements, such as waste disposal regulations, tax and accounting rules, record keeping obligations and responding to lawful requests from authorities. Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This may include managing our business operations, improving services, preventing fraud, ensuring the safety of our staff and customers, and handling customer enquiries and complaints. Consent: In limited circumstances we may rely on your consent, for example for certain forms of direct marketing where consent is required. Where we rely on consent, you are free to withdraw it at any time.

How we use your personal data

Subject to the lawful bases described above, we use your personal data for the following purposes:

To provide and manage waste removal services, including scheduling and carrying out collections, site visits and follow up work. To respond to your enquiries, provide quotations, send booking confirmations and service updates, and communicate any changes affecting your appointment or service. To issue invoices, process payments, handle refunds where applicable and maintain financial records. To manage customer relationships, including dealing with feedback, reviews, complaints and disputes. To improve our services, operations and customer experience, for example by analysing patterns in bookings and enquiries to help us plan staffing and routes. To comply with our legal obligations, including record keeping, tax reporting, health and safety duties, and responding to lawful requests from regulatory or enforcement bodies. To protect our rights, property or safety and those of our employees, contractors and customers, including the prevention and detection of fraud or misuse of our services.

Data retention and storage

We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.

Booking, service and associated communication records are typically retained for a period that allows us to manage our relationship with you, handle any complaints or disputes, and meet our accounting and tax obligations. Financial and transactional records are retained in line with applicable legal retention periods. Where we rely on consent for processing, data is generally retained until you withdraw your consent or until it is no longer needed for the purpose for which it was collected.

Once personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data processors and third-party recipients

In order to provide our services and run our business, we may share your personal data with trusted third parties who act as data processors on our behalf. These include:

Payment processing providers who handle card and electronic payments. Providers of booking, scheduling, customer relationship and communication tools that help us manage appointments, send messages and maintain records. IT and cloud service providers who host or support our systems and data storage. Professional advisers such as accountants, consultants or legal advisers, where necessary for the management of our business and compliance with legal obligations.

All processors are required to process your personal data only on our documented instructions, to keep it secure and confidential, and to comply with applicable data protection law. We do not sell your personal data.

We may also share limited personal data with other third parties where required by law or where necessary for the establishment, exercise or defence of legal claims, or to protect our rights or the rights of others.

International transfers

Where our use of cloud or IT service providers involves transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data. These may include using countries that have been assessed as providing an adequate level of protection or using contractual protections that meet data protection law requirements.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These may include:

The right of access: You can request a copy of the personal data we hold about you and information about how we process it. The right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data. The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and there is no other legal basis for processing. The right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection. The right to object: You can object to processing based on our legitimate interests, including profiling based on those interests, and to direct marketing at any time. The right to data portability: In certain circumstances, you can ask us to provide your personal data in a structured, commonly used and machine readable format and to transfer it to another controller.

To exercise any of these rights, please contact us using the contact details available through our customer service or booking channels. We may need to verify your identity before responding to your request. There is usually no fee for exercising your rights, and we will respond within the time limits set by law.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it to perform their duties and taking steps to ensure that they are subject to confidentiality obligations.

Policy scope and updates

This Privacy Policy applies to all customers and prospective customers of Waste Removal Canary Wharf located in the Canary Wharf area, as well as to individuals who contact us in relation to our waste removal and associated services.

We may update this Privacy Policy from time to time to reflect changes in the law, our services or our data handling practices. Any updates will apply from the date on which the revised Policy is made available through our normal customer information channels. We encourage you to review this Policy periodically to stay informed about how we process your personal data.